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Double pageviews for Segment

December 18, 2020, 09:00 GMT +00:00

Customers using our Segment app since Thursday 18th December would have seen duplicated page views due to a bug in our tracking script. This will not affect session, user or event volumes, but will have reduced bounce rate (as measured in Google Analytics) and any triggers looking for multiple pages per user visit.

Ended on December 23, 2020, 12:00

Missing tracking script

December 17, 2020, 08:56 GMT +00:00

For 24 hours Littledata's tracking script for Shopify stores was unavailable to some end customer's browsers. This resulted in a drop in tracked customer web sessions from new browsers, and a temporary increase in checkout and order events unlinked to marketing channels. The volume of orders and revenue was not affected, and the tracking script was fully available since 08:36 this morning.

Ended on December 18, 2020, 08:36

Temporary interruption in order throughput

November 25, 2020, 17:29 GMT +00:00

Our feed of events from Shopify's servers was interrupted due to an outage with AWS Event Bridge. This affected all of Shopify's partners and was out of our control. From 22:00 UCT the events were backfilling, and this process was largely complete by midnight.

Ended on November 25, 2020, 22:00

Interruption of server-side events to Segment

November 6, 2020, 12:16 GMT +00:00

From 12:16 GMT on Friday 6th November to 15:18 GMT on November 9th pm (3 days) there were no server-side events relayed by Littledata from Shopify to Segment. Unfortunately, we cannot recover the event data from this time period.

This bug slipped through when upgrading to a serverless infrastructure. This missed our usual checks because the events were delivered to Segment, but to our own test workspace (where they since have been removed), rather that your chosen workspace.

This mistake caused us to fall short of our target 99.9% throughput of events, so to avoid similar outages in future we plan to create a redundant storage from where events can be replayed up to 7 days after the outage.

Ended on November 9, 2020, 15:00

Increase in self-referrals from Google Analytics

October 24, 2020, 12:00 GMT +00:00

Following on from the bug with setting the traffic referral source (see 1st November below), we found another case where referral was set incorrectly.

Since 24th October until the fix released at 10:39 GMT on 11th November some sites may have seen an increase in traffic and sales attributed to referrals from their own domain name.

This fix may take up to a week for the cached script to update in users' browsers, so over the next few days we would expect to see a drop in that self-referral traffic.

Ended on November 11, 2020, 10:39

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